Food for thought – End users

A train of thought I wanted to save:

Programmers know that their end users have a significantly different way of looking at the world than they do. (To be fair, they often denigrate them for these differences, but nobody’s perfect.)

Librarians as a species tend to expect both that a librarian will be an expert and that a patron (=”end user”) will somehow come around to the expert (librarian) way of navigating information.

Is there room for acknowledged and accepted difference in the way librarians and patrons find and use information, or are we all just proselytizers for the librarian way of doing things?

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